Privacy Policy
This Privacy Policy explains how Grafyra Lab collects, uses, shares, and protects information when you visit our website, submit an inquiry, purchase a service, or receive digital interior design deliverables. We value discretion and aim to use only the information needed to deliver a refined, accurate design experience.
1. What information we collect
We collect information that you provide directly and information collected automatically when you interact with our site. Information may include personal identifiers, project details, and technical data.
| Category | Examples of information |
|---|---|
| Contact details | Name, email address, phone number (if provided), preferred contact method, inquiry messages. |
| Project inputs | Room photos, measurements, floor plans, style references, budget range, constraints, desired timeline. |
| Order data | Purchase details, service package selection, billing/shipping metadata where applicable, transaction confirmations. |
| Technical data | IP address, device type, browser type, approximate location from IP, pages viewed, timestamps, referring URLs. |
| Communications | Messages exchanged related to your project, feedback, revision requests, support questions. |
2. How we use information
We use information to provide the Services, tailor deliverables to your goals, maintain quality, and improve our processes. Typical uses include:
- Responding to inquiries, quoting scope, and confirming requirements.
- Producing mood boards, palettes, layout guidance, and 3D/4K renders.
- Managing orders, payments, confirmations, and project timelines.
- Providing support, handling revision requests, and resolving issues.
- Maintaining security, preventing fraud, and protecting users and our operations.
- Improving site performance and understanding which content is most helpful.
3. Cookies and similar technologies
We may use cookies, pixels, and similar technologies to operate our website, remember preferences, measure performance, and understand traffic patterns. You can control cookie settings through your browser. Disabling cookies may affect certain site features or user experience.
4. When we share information
We do not sell your personal information. We may share information with service providers who help us operate our business, process payments, deliver communications, host files, and maintain the website. Sharing is limited to what is necessary for the provider to perform services on our behalf.
- Payment processing and order management providers.
- Website hosting, analytics, and security providers.
- Project communication and file delivery tools (when needed for delivery).
- Legal or compliance disclosures when required by law or to protect rights and safety.
5. File handling and project materials
Project files (photos, floor plans, references, deliverables) may be stored temporarily to complete your project, maintain version history, and support revisions. We aim to minimize retention and restrict access to team members involved in your project. If you request stricter confidentiality (for example, for a private residence or a sensitive project), we can discuss additional measures.
6. Data retention
We keep information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and maintain records. Retention periods vary by data type and business need.
- Inquiry and project communications may be retained to ensure continuity and quality.
- Transaction records may be retained for accounting, tax, and compliance reasons.
- Technical logs may be retained for security monitoring and troubleshooting.
7. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, or request a copy of personal information, and to object to or restrict certain processing. You may also have rights regarding marketing communications where applicable.
- You can request corrections if information is inaccurate or incomplete.
- You can request deletion, subject to legal and operational retention requirements.
- You can request information about categories of data collected and how it is used.
- You can opt out of non-essential analytics cookies via browser controls where applicable.
8. Security
We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. No system is 100% secure, so we cannot guarantee absolute security, but we aim to apply reasonable protections aligned with the sensitivity of the data.
9. International visitors
If you access the Services from outside the United States, your information may be processed in locations where our providers operate. We take steps to ensure appropriate protections are applied when data is processed across borders, as required by law.
10. Children’s privacy
Our Services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can address it appropriately.
11. Updates to this Privacy Policy
We may update this policy to reflect changes in our practices, technologies, or legal requirements. The effective date indicates when the latest version applies.
Contact
To request access, correction, or deletion of information, send a message with enough detail to verify your request and locate relevant records (for example, the email used for your inquiry or purchase).